At ESG Technical Services we adopt a consultative approach with
our customers to identify the IT support service that will deliver
the best performance, availability and resilience for their businesses.
We have a range of support agreements that offer high quality customer
support services coupled with value for money, commitment and flexibility.
We currently provide nationwide support to over 500 customers ranging
from applications and systems support to complete network and IT
infrastructure support. System support encompasses on site hardware
support with guaranteed response and fixed commitments as well as
software support by telephone and remote access via router connection
or VPN. The service also includes complete system rebuild and restoration
of backups if necessary. We operate a sophisticated Services Management
System, designed in-house, which underpins our complete range of
IT support services.
 “ESG
Technical Services does more than supply hardware and software to
BJL. ESG is BJL’s IT solutions partner and continues to play
a significant part in our continued growth and success.”
Ian Kerr, BJL.
Hardware Support Service
The ESG hardware support service covers all parts and labour and
extends from Monday to Friday 9:00 to 5:30 excluding Bank and Public
holidays. Critical hardware such as servers, switches and routers
etc is supported on a 4+4 service and less critical hardware such
as desktops and printers are supported on an 8+8 service. ESG will
always endeavour to supply the customer with loan equipment where
the client's hardware needs to be removed for workshop repair. ESG
strongly believes in business continuity for its customers. The
above service forms part of our standard support agreement, however
contracts can be tailored to suit personal needs such as extended
cover, quicker response and fix, standby, disaster recovery and
cover for weekends as well as public holidays.
 “ESG
Technical Services’ pedigree and experience, coupled with
an extensive understanding of technology, produces an unparalleled
support service for Supercraft.” Ray Matton, IT Director,
Supercraft
Software Support Service
Software support service covers unlimited telephone and remote support
for operating systems such as Microsoft NT, Windows 2000/3, Novell
NetWare, SCO UNIX, UnixWare, Citrix, Linux Red Hat etc. Application
software such as Exchange, GroupWise, ARCserve, Veritas backup software
as well as a number of other software solutions, which enable networks
to run faster and make them more secure are supported by ESG Technical
Services.
Click here to hear what our
customers think about our support.
|
