The Convergence of Voice and Data Technologies
For most businesses the telephone and computer system are the prime
means of contact with customers, prospects, suppliers and colleagues
alike. A fast, courteous and efficient response to a telephone call
can make the difference between winning and losing business. The
two vital ingredients are right there on the desk already, a computer
and a telephone. Why should you consider bringing these technologies
together?
You can improve communications within your business and reduce
telephone costs at the same time. No doubt you have already made
a considerable investment in your computer network to connect users
locally and remotely for e-mail and Internet access. A separate
investment will also have been made in a PBX telephone switch. But
why not a one box solution bringing data/voice integration with
Computer Telephony Integration (CTI) in a single platform?
Integrating the database with telephony instead of having two separate
technologies in the office is optimising communications with clients
and suppliers.
By installing a stackable, expandable solution to your network
providing CTI Server, Internet Access Router, Voice Switch, LAN
Hub, Remote Access Server, Voicemail and Firewall, we deliver significantly
enhanced business performance.
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8-180 Extension PBX |
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Computer Telephony |
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Internet Access Router |
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Unified Messaging |
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ISDN Trunks |
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ACD |
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Remote Access Server |
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WOC/BLF |
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Firewall |
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Auto Attendant |
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Voicemail |
|
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Join many happy ESG TS clients
who have embraced these technologies and are reaping significant
benefits.
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